Last Updated: April 3, 2026
Thank you for choosing Psychoactive Meds Shop. We take great pride in the quality of our products and the security of our delivery process. Because we deal with specialized medications, our return policy is governed by international health and safety regulations.
Please read our policy carefully before placing your order.
1. No-Return Policy (Health & Safety)
Due to the nature of psychoactive medications, we are legally unable to accept returns or exchanges once a product has left our pharmacy.
- Safety First: We cannot guarantee the storage conditions (temperature, light, or humidity) of medications once they are in a customer’s possession.
- Integrity: To protect all our patients, we never restock or re-sell returned medications. All sales are final.
2. Guaranteed Reshipment or Refund
While we do not accept returns, we stand behind our service. We will provide a 100% Free Reshipment or a Full Refund in the following specific cases:
- Damaged on Arrival: If your package arrives with a broken safety seal or visible damage to the medication itself.
- Incorrect Order: If you receive a product, brand, or dosage different from what was confirmed in your order.
- Non-Delivery: If your tracking information confirms the package was lost in transit or seized, and has not arrived within 30 days of the dispatch date.
3. How to File a Claim
If your order meets the criteria in Section 2, please follow these steps within 48 hours of delivery:
- Contact Support: Email us at support@psychoactivemedsonline.com with your Order Number in the subject line.
- Provide Evidence: Attach clear high-resolution photos of the shipping label, the external packaging, and the damaged or incorrect product.
- Resolution: Once verified, we will process your reshipment or refund within 3–5 business days.
4. Non-Refundable Circumstances
We cannot offer refunds or reshipments if:
- Wrong Address: The shipping address provided at checkout was incorrect or incomplete.
- Unclaimed Packages: The courier attempted delivery, but the package was not claimed or was refused by the recipient.
- Delivered Status: The tracking shows “Delivered,” but the customer claims non-receipt (we recommend using a secure mailbox or monitored delivery address).
5. Order Cancellations
If you change your mind, you may cancel your order within 2 hours of payment, provided it has not yet entered the “Dispatched” stage. Once a tracking number has been generated, the order can no longer be canceled.
Contact Us
For any questions regarding your shipment or our policy, please reach out to our dedicated support team:
- Email: support@psychoactivemedsonline.com
- Live Chat: Available via our website dashboard.
